Customer Services Representative
We are looking for agents for our call center who can work under flexible timings. Interact by phone with outside parties to solicit appoinments for our services, collect information and conduct follow-up.
Department: Call Center
Location(s): Lahore, Pakistan
Education: Intermediate/O Levels (at minimum)
Responsibilities
- Obtain client information by answering telephone calls; verifying information.
- Determine eligibility by comparing client information to requirements.
- Establish policies by entering client information; confirming details.
- Inform clients by explaining procedures; answering questions; providing information.
- Maintain communication equipment by reporting problems.
- Maintain and improves quality results by adhering to standards and guidelines; recommending procedures.
Skills/Experience
- Must have strong command over English language and vocabulary.
- Skills to work with customers across a variety of channels
- Attention to Detail and Organization.
- Clear and Effective Communication.
- Must show Adaptability , Empathy , Patience and Positive attitude towards work environment.
- Verbal Communication, Phone Skills, Listening, Data Entry Skills,Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.
- Experienced in inbound call campaigns.
- Must be good in understanding diverse accent range.